Overview 

As the owner of elitemenscloset, Orionis Prime Private Limited (“we,” “our,” and “us”) is dedicated to provide a seamless user (“you” and “your”) experience. We understand that plans can change, and sometimes you may need to cancel an order. Our cancellation policy is designed to provide you with flexibility while ensuring a seamless shopping experience. We encourage you to review your order carefully before finalizing your purchase to minimize the need for cancellations. If you find that you need to cancel, we are here to assist you and guide you through the process.

How to Cancel Your Order

To cancel your order, simply reach out to our customer support team through our designated contact channels. Our representatives are ready to assist you and will require specific details, such as your order number and the items you wish to cancel. Please note that cancellations are only possible before your order has been processed and shipped. We strive to respond promptly to all cancellation requests to make the process as smooth as possible.

Conditions for Cancellations

While we aim to accommodate cancellation requests, certain conditions apply. If your order is already in the shipping process, we may not be able to fulfill your cancellation request. In such cases, we recommend reviewing our return policy for options available once you receive the items. Your understanding of these conditions helps us ensure efficient order management and customer satisfaction.

Refunds and Processing

If your cancellation request is successfully processed, any applicable refunds will be initiated promptly. The refund amount will be credited back to the original payment method used for the purchase. Please allow some time for the transaction to reflect in your account, as processing times may vary based on your financial institution. We appreciate your patience during this period and are committed to ensuring a smooth refund experience.

Changes to Your Order

If you realize that you need to modify your order instead of canceling it, we also offer options for changes before shipment. This can include adjusting sizes, colors, or quantities of items in your order. Similar to cancellations, modifications can be facilitated by contacting our customer support team. We aim to accommodate your requests to enhance your shopping experience and ensure you receive exactly what you want.